911 Magazine Says:
“…this book should be considered an essential guide for all public safety Comm Centers that are committed to training – and that ought to be each and every one of them. With an easy going, unassuming, and fun to read style, embellished by thought provoking quotations both sublime and likeably ridiculous, Sue lays out a cornucopia of food for thought.”
911 Magazine, Product in Review R. Larson, Editor
TABLE OF CONTENTS
Looking at the Old with New Eyes
Does Your Training Program Measure Up?
Shaping an Ideal Program
Yikes! I’m a Trainer. Now What?
Bringing Adult Learning Theory Home
Ten Creative Console Training Ideas
Creative Classroom Techniques and Tips
The Fine Art of Noticing
When Things Go Real Real Wrong!
The Visionary Trainer
Do You Love Evaluations? You Should!
Console Reading List