OUR BEST SELLER Written by a Comm Center Trainer for those who love training or want to love training. Purchased in bulk for agency trainers. Never goes out of style – always and forever relevant in this amazing unique setting. Sue speaks to trainers as the most value asset in the Comm Center.
TABLE OF CONTENTS
Looking at the Old with New Eyes
Does Your Training Program Measure Up?
Shaping an Ideal Program
Yikes! I’m a Trainer. Now What?
Bringing Adult Learning Theory Home
Ten Creative Console Training Ideas
Creative Classroom Techniques and Tips
The Fine Art of Noticing
When Things Go Real Real Wrong!
The Visionary Trainer
Do You Love Evaluations? You Should!
Console Reading List