9-1-1 Emergency Communications Textbook


Over 20,000 copies sold! Take the 200 Question Challenge!  If learners can’t answer all 200 questions, you need our manual!


NEW 2021 Version 6.  Our 9-1-1 Emergency Communications Manual consists of 10 units of study that provide a complete understanding of the depth and scope of the work involved in emergency communications.  This textbook is required for entry level college courses, academies, high school career courses, and our 9-1-1 Online Academy.  This textbook is a must for anyone pursuing a career in 9-1-1.  Included is the Student Workbook (download pdf now).  Textbooks are hardcopy and shipped via UPS.

Areas of Study:

  • History of 9-1-1
  • 9-1-1 Vocabulary and Terminology
  • Call Receiving
  • Emergency Radio
  • Technology
  • Law Enforcement Communications
  • Fire Communications
  • Emergency Medical Dispatching
  • Liability and Accountability
  • Public Safety Communications Stress
  • Interpersonal relationships
  • Crisis Communications

Over 20,000 copies sold!

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KINDLE BOOK ALSO AVAILABLE AT AMAZON $149 with ereader for distance learning requirements.



Additional information

Weight 2.5 lbs
Dimensions 12 × 10 × 2 in