PART ONE – Teach Skills PART TWO – Teach and Evaluate Skills With ‘The 9-1-1 Zone’
We asked a Zone owner about her favorite teaching tool. It’s an investment in solid dramatic hands on skillbuilding for the success of your learners. Here is what she sent us. There are 5 exercises in Zone Skills Exercises but we thought you might want to hear about the favs. 1) Skills Exercises 2) Skills Exam 3) Promotional In Basket.
ZONE 1 – Multi Task Split Ear –
This is one of our most popular skills testing. The student/new hire listens to the audio and places a color, numbers or letters in the correct columns. The audio starts slow and gives one item at a time, lets say a color, then they come to the person faster and start over lapping.
Not many people get 100% the first time.Some people cannot finish and just give up, others get from 90-98%. If they get a high score, they are my best students in the class in every other aspect which shows its a valid test. It is easier if they know the abbreviations of the colors before the test.” Many agencies use this in their hiring process. Donna Frazier Clover Park Tech.
COMMENT ABOUT THIS SKILL BUILDER SHOWS THE VALUE:
My student observed at a Comm Center as part of the class project. When he observed his person he was sitting with handle radio traffic, make a phone call to another agency and listen to another call on the phone, he saw how multi tasking was needed. Handling the radio and one call with the headset, and holding a handset from the phone with another. This made a huge impact of him and why we practice this skill USING THE ZONE. Donna Frazier Clover Park Tech
ZONE 3 – Visualization.
In this task, there are four 9-1-1 hang-ups they listen to. They record on paper or in CAD what they heard. They then tell me what are the facts of the call and I write them on the board. Many times there are perceptions or inference contained in the fact-finding mission. They will then tell me what impression they had about the call. What was it? Can you give it a call type?
In the discussion of the calls and their comments they document, many times there are assumptions that are made. We discuss the facts vs. assumptions and then the light comes on and the looks on their faces, they understand. Donna Frazier Clover Park Tech
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BONUS Promotional In Basket EXAM for Managers, Trainers, Supervisors