Note: All files will be sent by Box.com (instant gratification) or Flash Drive (see image) as the audio files are too large to download here. Or if you prefer both!
This highly popular product is the ONLY 9-1-1 skills training and assessment product for TRAINERS in the Comm Center.
PART ONE -Trains the Trainer on the skills training and assessment. 12 skills exercises and booklet for the trainee regarding SKILLS.
PART TWO – This highly popular skills audio exam is often used for hiring.
AND HOW DOES THIS TRAIN THE TRAINER? For too long we have been telling trainees what to do, but not why, and how the skill fits into mastery in the work. Take a look at one example of our training for trainers on the Zone. We think you will love it – covers 12 skills. Can you name 12 skills a trainee must learn? If not, you need the Zone. You will receive both skillbuilding and skill assessments. Here is your trainer’s book to view. 911_Skillbuild Trainer Guide
ZONE 1 – Multi Task Split Ear –
This is one of our most popular skills testing. The student/new hire listens to the audio and places a color, numbers or letters in the correct columns. The audio starts slow and gives one item at a time, lets say a color, then they come to the person faster and start over lapping.
Not many people get 100% the first time.Some people cannot finish and just give up, others get from 90-98%. If they get a high score, they are my best students in the class in every other aspect which shows its a valid test. It is easier if they know the abbreviations of the colors before the test.” Donna Frazier Clover Park Tech.
COMMENT ABOUT THIS SKILL BUILDER SHOWS THE VALUE:
“My student observed at a Comm Center as part of the class project. When he observed his person he was sitting with handle radio traffic, make a phone call to another agency and listen to another call on the phone, he saw how multi tasking was needed. Handling the radio and one call with the headset, and holding a handset from the phone with another. This made a huge impact of him and why we practice this skill USING THE ZONE.” Donna Frazier Clover Park Tech
ZONE 3 – Visualization Example
In this task, there are four 9-1-1 hang-ups learners listen to. They record on paper or in CAD what they heard. They then tell me what are the facts of the call and I write them on the board. Many times there are perceptions or inference contained in the fact-finding mission. They will then tell me what impression they had about the call. What was it? Can you give it a call type?
In the discussion of the calls and their comments they document, many times there are assumptions that are made. We discuss the facts vs. assumptions and then the light comes on and the looks on their faces, they understand. Donna Frazier Clover Park Tech 911 Call Taking Course