9-1-1 Reality PLUS Simulator + Text + Mapping


NFPA says this. “Many visualize the procedure of placing a new employee with an experienced worker and allowing the new employee to watch over his or her shoulder to learn the job. Under these conditions, the process has only limited success at best. Often it leaves the employer and employee dissatisfied with the outcome.”  9-1-1 Reality is the Telecommunicator’s firing range or Resusi Anne – let them practice.

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DAY ONE your trainee can answer 9-1-1 calls of your choosing. Our coalition of 9-1-1 educators wanted, and needed, a FLOOR READY training tool so the trainee can ‘practice’ the work of call taking and radio dispatch. Help trainees become ‘work ready’ sooner.  With the current crisis, you want training to be more efficient and impactful.  Here is a link to the videos we load onto the stations for our owners. 

PLUS:   One Instructor to One Student 1:1 = $19,950.

MOST POPULAR One Instructor to Two Students 1:2 $29,925. 

Can be 1:3. 1:4, 1:5 for multiple 1:2 for a full LAB or Academy.  Open multiple pricing.  Request a Quote support@911trainer.com  


Why 9-1-1 simulator in the Comm Center setting? 

Ready to work faster, with more skills, more confidence. In addition, we added to 9-1-1 Reality 3 types of  DOCUMENTATION for evaluation of their work.   Documentation for passing probation, progressing to the floor, or sadly letting a person go.  Multi-tasking training is built into the simulator.

What documentation? 

Of course audio recordings of all calls for floor trainers, logs on every call taken showing narrative and choices, and instructor real-time notes during the call.

What is the difference between BASIC and PLUS?  

PLUS has additional features of mapping using Open Street Maps and Text to 9-1-1 ability. PLUS then requires internet access for mapping.  BASIC is stand alone no internet or network is needed.  All other features are the same.

Do we require IT networking?

Both are plug and train – NO on-site setup visits or costs. Stand-alone systems that do not require additional security or updating.  The PLUS model has firewalls in the pre-programmed router.

Are there yearly fees or contacts? 


What IT support or training do you offer? 

Full phone, email, your schedule online screen training for all personnel, and training videos are loaded onto the simulator for all features. For all new trainers as well.

Warranty?  Returns? Fixes? 

One-year warranty on the equipment. Software warranty for the life of the equipment. Warranty Repairs

Can we integrate the simulator in our CAD system?

 9-1-1 Reality Simulators were designed with Comm Center trainers in mind.  Our design intent was to create a PRE-CAD generic training for any CAD system.  The muscle memory of entry is the same.

FLOOR READY – READY TO WORK SOONER!  With a full SIMULATION LAB your trainees will finally have a chance to practice the work of 9-1-1.  Improve retention and learn more about skills and abilities with simulation. Identify sooner who is ready to advance and who needs to go.  Comm Center PSAPs, Secondary PSAPs, Universities, Academies, Military, and Security – understand that safety and liability are important reasons to train with SIMULATION!  BONUS FEATURE – three types of documentation – instructor real-time notes, trainee logs for every call taken, audio recordings for any/all calls in the lab training.  911 Reality PLUS Specs

Communications Centers can prepare learners to be FLOOR READY with a generic pre-CAD that includes 911 multi-line calls, radio training, text to 9-1-1, local area mapping, and customized features.  Full audio and digital documentation of all trainee sessions on state-of-the-art equipment.  The software was designed and supported by simulator software experts and a team of 9-1-1 professional educators.  Our simulator team created an experience close to actual 9-1-1 call-taking and radio dispatch.

The 9-1-1 Plus Simulator includes two advanced features; mapping and text to 9-1-1. This station utilizes a pre-programmed router with security- agency internet is only used for mapping.

Our generic CAD card is best described as Pre-CAD and makes for an easy transition to more complex CAD learning.   9-1-1 Reality is portable and can easily and effortlessly be transported to other locations for lab training.  No IT assistance is needed.  Customized prior to delivery – YOUR ALI, call types, ring-down lines, response types.  We require personal training for all trainers using the simulator to ensure all of the amazing features are known and used.  w9 2022 Sole

Source 911Trainer 2022


Multiple Phone Lines

Multiple Radio Channels

50 Scripts

Text to 9-1-1

Your City or Town mapping

Login Screens

Student CAD Reports

Instructor Notes

Traffic Stop / On View Popup

Session Recording

Screen Video Capture

Background Sounds

Call Types – Customizable

Units – Customizable

ALI addresses – Customizable

Wireless Call ID

Ring Down Lines – Customizable

Wireless Calls

Business Line

Recording Studio

On Screen Capture

Video Tutorials

Color Coded Responses

Real-Time View of Student CAD Entry

Premise History and Flags


Plug and Train


Improve retention and skills for new hires.  In addition re-energize and update your in-service classes by adding to your simulator classroom training products.


Additional information

Select Simulation Type:

ONE ON ONE $19,950.00, ONE ON TWO $29,925.00