If you are using your 9-1-1 Reality Simulator PLUS – you may have notice that MAPPING is giving you an error message.  Here is why.

  • 9-1-1 Reality software uses Open Street Maps for your mapping feature.

  • Opens Street Maps in our software uses Internet EXPLORER (IE) to access Open Maps.

  • Microsoft was scheduled to end the life of IE on June 15th.

  •  Open Street Maps changed IE this week so mapping is down.

  • Your 9-1-1 Reality Simulator mapping feature will not work until you have a FIX.

What Now?

  • We have an exe file that will fix the problem (yay).

  • You must access that exe file on our website FIX ROOM.

    •  If you have your own city addressing or call types you must reinstall them.

What do we need from you?

  • Begin here by replying to support@911Trainer.com with name and email and phone number of the person we can work with to install the FIX.

    • We will need to give that person a CODE to get into the FIX exe room here on the website.

      • There may be a possibility that we can do a remote fix for you.

        • We will work one on one with this person if necessary to apply the remote fix.


911 Reality Simulator For Owners

CUSTOMIZATION  Your simulator has several areas that can be customized.  ADDRESSING for your chosen town or city will be programmed for you prior to delivery with business and residential locations.  Owners can update, add or change addressing on site.  CALL TYPES, UNITS OR RESPONSE TYPES AND RING DOWN LINES are all customizable.  All can also be changed on site. 

NEW Owners Customizing Enter Here



FYI rec calls can only be played with this Replay Player.  In order to hear the student’s recordings you must install ‘Replay’ on your office computer or trainee computers –  to listen to trainee *.rec calls. Transfer recorded calls to your (or any) computer & listen using Replay. Use the exe file below, copy to your flash drive or station and install. 



GOT ISSUES WITH YOUR SIMULATOR? We are in the office M-Thurs PST 0800 – 1430 feel free to call 253.435.0911 – we want you happy!  We answer email too!  support@911trainer.com.

2022Troubleshooting Simulator