Where Did It All Begin?

Our Mission for Over 30 Years!

The newsletter image here is from 2000.  20 years later, 9-1-1 is still facing hiring and retention challenges.  Our company mission is to promote and support changes that will improve Comm Center hiring and retention.  How? We believe two major factors could make a difference.

First, implement high school career tech and voc-ed college 9-1-1 career training in every community.  This will take a recognition that 9-1-1 is a profession worthy of as many hours of career training as the other public safety responders. This is not happening fast enough. Won’t you join us in the effort?

Second, implement “floor ready” training.  EMS has Resusi-Anne, PD has the firing range and Fire has burn houses. 9-1-1 Reality Simulators are the call taker/dispatcher’s Resusi-Anne.  Trainee’s deserve to be trained on simulators. With simulation, skills and confidence increase substantially.

Our mission is to energize and expand agency training programs, as well as assist with administration, supervisor and trainer training and support. For over 30 years we have provided training tools such as skills exercises, e-books, inspiration, support to the profession we love. Our passion is to support Comm Centers like yours in any way we can.


Help Us In Improving Hiring and Retention?  We work daily with high schools and vocational colleges to include 9-1-1 as an actual amazing career choice.  We have an online course for schools that cannot return to classroom. Our company is committed to offering 9-1-1 career education to every high school and vocational college in the nation.  We have a loooong way to go! Won’t you join us by contacting and supporting your local high school or college in starting a career tech course for 9-1-1?  Thank you in advance!  Sue Pivetta and Professional Pride staff.

Give Your Trainers a Great Tool To Increase Skills!



Plug and Train Portable Simulator


Entry Level Full 10 Unit Textbook


Final Knowledge  Online Exams