Winging It! Supervisor Q & A (Hardcopy)

$25.95

“Hi, Sue —I have been reading “Supervisor Q&A.” I was recently promoted to shift supervisor. A co-worker suggested your book “Winging It!”  I find it very insightful and helpful. I think it truly reflects what happens in the dispatch center. Thanks!”— Kristi Kanski, Shift Supervisor Red River Regional Dispatch, Fargo, ND

Description

50 questions 50 inspiring helpful answers

TABLE OF CONTENTS

Question #1 “Sometimes I feel like I have pressure from both sides and I’m not sure what my role is here. It’s frustrating and I’m not sure where I fit!” … page 1

#2 “It seems like there are so many different demands from people and for things to get done. How can I look at all this in a more positive light?” … page 3

#3 “I’m not sure I am a leader, what does it take to be a great leader?” … page 5

#4 “I can see so many things that need to change that often I get overwhelmed. How can I keep from getting disappointed by the people that just don’t care?” … page 7

#5 “There is the leader I want to be, then there is the leader that I try to be – but sometimes I just don’t feel adequate. I know a leader needs to be confident, what can I do to appear more confident when I’m not?” … page 9

#6 “The Supervisor before me was lazy and useless. People don’t seem to cooperate with me because of him. What can I do to create a new atmosphere between us?” … page 11

#7 “How do I establish the line between supervisor and friend?” … page 13

#8 “We don’t have enough supervisors and the person who is supposed to be our leader isn’t really connected to us and doesn’t understand our needs. Does having a connected leader make that much difference in an organization?” … page 15

#9 “I am exhausting myself with this supervisor position. How can I do everything I need to do and still stay in touch with everyone too?” … page 17

#10 “I am a people person and I’m finding that being a supervisor involves a lot of liability and other paperwork things like documentation and laws, stuff I don’t feel prepared to do. What can I do to be better at the management side of being a supervisor?” … page 19

#11 “I’m a new supervisor. HELP?” … page 21

#12 “I miss the work of call taking and dispatching and am thinking I want to go back but I also feel that wouldn’t be a good choice. Is this normal?” … page 23

#13 “What is the most important skill a supervisor can possess?” … page 25

#14 “I don’t like confrontation, how do I avoid it?” … page 27

#15 “Since I became a supervisor, people have changed the way they treat me and I feel uncomfortable around them now. Is there a way to make things return to normal?” … page 29

#16 “What kind of personality must a successful supervisor have?” … page 31

#17 “How can I deal with all the wars between different groups?” … page 33

#18 “How can I keep from being ‘sucked into’ the friction here?” … page 35

#19 “There are some people who just seem to be jealous and do what they can to create grief for me, what can I do about them?”… page 37

#20 “A lot of poor management things happened before I came on as supervisor which generated a lot of stress and all around terrible workplace negativity. What can I do about stuff that has happened before? They can’t seem to get past it to change their typical negative patterns.” … page 39

AND 30 MORE QUESTIONS LIKE THIS…. and answers that will support, encourage and inspire.

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