This book was written when I received a call from a Telecommunicator in Texas who stated, “I feel really afraid to talk to a suicidal person as I have never had any kind of training for this!” I had the opportunity to volunteer for the Crisis Clinic of Seattle, the first crisis center in the US. Although not a substitute for a complete training program, this book is a great addition to In Service. 4 hours of in service or continuing education for much less than a workshop.
What is crisis and what part do you play? What to say to a suicidal person? Includes what NOT to do and NOT to say. Many training items in this package! Provide one for all levels of Telecommunicator training.
Crisis is a dangerous time for a person. Many suicides are linked also to homicide. Helpers need to know how to help. There is a skill to it, there is knowledge in this training that will alleviate the fear of answering a call from someone in crisis. It’s amazing how many of our professionals struggle without the training and do an amazing job regardless. Training often not only offers new and vital information it can bring the fuzzy clear, as well as confirm the concepts or practices that are being used instinctively.
Give your Call Takers more information and 9-1-1 call examples of crisis and the suicidal caller presented in a practical and useful book.