Because we want you all to have the 911 career you have always been dreaming of this book is FREE. I am the author, my name is Sue Pivetta and I am currently the owner and president of a company named Professional Pride Training Company, Inc. I started this company in 1989 while I was teaching a college 911 course. I taught the college course for 11 years. I left my job as a Comm Center supervisor to become a college instructor. I left my job as a playground teacher at an elementary school to become an Emergency Dispatcher.
After five years on the phones and radios I applied for the job of Supervisor at the center. I got the job, much to everyone’s amazement, and as a supervisor I was still on the phones and radios but now I did scheduling, training, problem solving and taking the heat from a million little fires. I loved being a supervisor. I never considered myself a professional trainer until I began training at the college.
My first day as a professional trainer at college was not quite what I had imagined. At the Comm Center I was a console trainer and that was just show and tell. We had no training manual and no set schedule for training, our evaluations were quite useless.
This day, I stood in the middle of two empty classrooms — all alone — making my plans on what to do next. I needed to get equipment for simulation, I needed to write the material for the first week of class. I needed to design an evaluation system — the college told me I had to submit it before class started. I had to interview the students. I had to attend my certification class at the college on how to be an adult educator. I was too dumb to be scared; I should have been because what I was taking on was ‘huge’. I just didn’t know how huge.
From that day forward I became an important person in many people’s lives. I was now a mentor, parent, teacher, confidant, friend, enemy, leader, and follower to people I would have never met if not for this classroom. I became important to the history of others. At times I was witness to their lives changing, to their pain and their anger, their dreams and hopes and their trust in me. And, most importantly my humanity unfolded into so many areas that it would take another book to explain my own personal struggle and growth in those years