How To Grow A 9-1-1 Training Career eBook


 There are things to do, places to go and people to see.  Expand, excite and follow your dreams!  Sue Pivetta


I am the author, my name is Sue Pivetta and I am currently the owner and president of Professional Pride, Inc. I started this company in 1989 while I was teaching a college 911 course. I taught the college course for 11 years after I left my job as a Comm Center supervisor to become a college instructor. This was a very difficult choice.  I left my job as a playground teacher at an elementary school to become an Emergency Dispatcher.  So things progress and often we are called to move, grow, be, and face those things that seem to be impossible.  I once heard that you should do the one thing you fear the most.  Here is a little of my HERSTORY of things I feared the most and somehow did them anyway.  Not perfect and often not well – but I had a path and I seemed to be led down that path stumbling regardless.   Maybe you too have a path that this book will help you realize.

After five years on the phones and radios, I applied for the job of Supervisor at the center. I got the job, much to everyone’s amazement because Becky was the favored one.  As supervisor, I was still on the phones and radios, but now I did scheduling, training, problem-solving, and taking the heat from a million little fires. I loved being a supervisor/trainer/dispatcher. I never considered myself a professional trainer (more of a survivalist) until I began training at the college.

My first day as a professional trainer at college was not quite what I had imagined. I was a console trainer at the Comm Center, basically show and tell. We had no training manual and no set schedule for training, our evaluations were quite useless.  That was not going to work at the college.  Know that my education was up to my junior year, I was pregnant in my senior year and graduated from distance learning as I was not allowed on the school grounds.  I entered Antioch College to get a BA one year after I started the course at the VoTech. I needed to know what I didn’t know if that makes sense. So much I didn’t know.

On this day, I stood in the middle of two empty classrooms — all alone — making my plans on what to do next. I needed to get equipment for simulation, I needed to write the material for the first week of class. I needed to design an evaluation system — the college told me I had to submit it before class started. I had to interview the students. I had to attend my certification class at the college on how to be an adult educator. I was too dumb to be scared; I should have been because what I was taking on was ‘huge’. I just didn’t know how huge.  I grew up the oldest girl in a family of six siblings in a 10X50 trailer (yup in a trailer park) with a single mother who struggled to feed us.  Crazy dysfunction was in my blood I guess.

From that day forward I became an important person in many people’s lives. I was now a mentor, parent, teacher, confidant, friend, enemy, leader, and follower to people I would have never met if not for this classroom. I became important to the history of others. At times I was witness to their lives changing, their pain and their anger, their dreams and hopes, and their trust in me. And, most importantly, my humanity unfolded into so many areas that it would take another book to explain my own personal struggle and growth in those years.  Again perfectly IMPerfect – that is me.