THINK EMD Call Taker Training


“No matter what protocols you use the foundation of EMD can be seen in these calls – or not – as it says. Good call or bad call – your call.”  Sue Pivetta


Challenge your EMD trainees to think.  Were these calls fitting OUR protocols, if not why not and did it matter.

These are the best training products because they allow both new and experienced people to take a serious look at the actual work of 9-1-1 and determine if the ‘promise’ was kept to send the correct units to the correct location as quickly as possible while protecting the caller and public. Some very difficult callers here with EMD call taking, must see. HUGE customer service call you will need with a hysterical abusive husband.

Got Protocols? Compare your EMD protocols from APCO or Priority Dispatch to these calls. What better way to understand the reasoning behind the protocols. You must ask the right questions. Did they do that? Was it a good call or a bad call? These products may be used in a group setting or on shift during the 3AM lull. It is a scripted real 9-1-1 call followed by 5 questions about the call and the information gathered and then the BEST PRACTICES. You may add your own questions for your staff. This is great for new hires!

Expand your training tools or boost your In Service training to be even more interesting than ever before!!! Truly the best training tool ever created for critical thinking training. When you order put into comments which title you want or call us at 1.800.830.8228 and we can recommend which title will be the best for your unique needs.