Mastery in Emergency Call Taking – On Flash Drive


“So I asked those in the workshop, can you achieve MASTERY in this work?  Some nodded yes, some no, some blank stares.”  Sue Pivetta


Delivered on a flash drive as the Power Point with associated calls is very large.  This is a GREAT In Service or Academy training course.  You can download the book the ppt has too many large 911 calls so we send it out flash drive.

The answer is YES you can achieve MASTERY.  Learn more in Call Receiving Mastery ebook and Power Point with actual calls, the first and only training to offer a ‘TOOL BOX ‘ full of practical best practices accompanied by 9-1-1 study calls in a Power Point CD to bring the information alive. Call order on CD or Download (be patient, the 911 calls make it a large file).

This concise book explores competency levels, KSAs, tools and practical and useful information for Emergency Call Takers..  9-1-1 calls embedded in a Power Point slide show demonstrate the concepts offered in this training.

The 150+ page book is accompanied by a CD or downloaded ppt with actual 9-1-1 calls. Use the call to determine how the information in the book compares to the slides and calls!

Great NEW concept in call taker training for much less than one workshop and will live long past the ‘lecture’.  Comparable to 10 hours of training, retraining or inservice.  What we like to do with this is introduce the TOOLS and then have the learners identify where the tools were used or MISSING in the calls presented.  Awesome learning.