Resentment, sabotage, grievances, militancy, micromanagement, absent management, hierarchy, punishing, withdrawal, cold or bitter behavior, defensive posture, labeling, enemies, guarded communications, suspicion, mistakes as weapons, history as guide, time wasted on defending, unhappy employees, unhappy management, CYA, hidden agendas, just a job – in your Comm Center?
The Comm Center Supervisor offers leadership to those s/he serves as well as to the administration. How does the supervisor walk this tightrope? Mediator skills are not only useful at work. Community and family also benefit from some very easy to understand tools of the trade for a mediator. This quick study is a great start. Next sign up for a 40 hour mediator course at your local dispute resolution center. Nothing will improve your leadership in your own life more than this.
“I became a public dispute resolution mediator fifteen years ago. I cannot even explain the peace that comes from within when you learn to be the observer! You can be the curious observer, the amused observer, the kind observer, the confused observer – but never the victim. I wrote this book from my experience as a comm center supervisor; the mistakes I made and the challenges I faced. I only wish I had had this book to guide me to becoming the peacemaker and the leader I wanted to be.” Sue Pivetta
Supervisors! Learn mediator skills here!