Becoming the Peacemaker In The Comm Center


What to do? Give this book a try and no one has to change but you. This is an eBook not hardcopy. Special pages for supervisors and trainers.

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Resentment, sabotage, grievances, militancy, micromanagement, absent management, hierarchy, punishing, withdrawal, cold or bitter behavior, defensive posture, labeling, enemies, guarded communications, suspicion, mistakes as weapons, history as guide, time wasted on defending, unhappy employees, unhappy management, CYA, hidden agendas, just a job – in your Comm Center?