9-1-1 Emergency Communications Manual 6th with e-Workbook


SAVE by ordering both 9-1-1 Manual (shipped) and Workbook (emailed).  The workbook offers many self directed activities for learning in each chapter.


 9-1-1 Manual & Workbook Download Now Book is Shipped

Order here if you want both the workbook (download) and text book (shipped). Our best selling college text book for entry level learning for high schools, colleges and Comm Centers. Over 20,000 copies sold.  Once ordered your workbook will be sent.

What is contained in this extensive book? Comm Centers take the 200 question challenge. If your people can answer the questions here – you don’t need this text. If not – you know where to find all 200 answers!

CTE and Vocational Colleges this book is the mandatory textbook for the www.9-1-1Academy.com online career training.

Student Workbook for self-directed learning or classroom programs that is a form for student self directed work. Sample Workbook

NEW 2020 Version 6.  Required textbook for CTE and College www.9-1-1Academy.com online course.


This full 10 unit 9-1-1 textbook on every aspect of emergency communications – written for ‘entry level’ 9-1-1 learning and training. Over 20,000 copies sold to date and in it’s 6th edition 2020 NEW. Pages from 911 Manual book 6TH Edition

This manual also has a companion Student Workbook for self-directed learning or classroom programs.   Also Canadian version

UNITS OF STUDY (Units determined in a DACUM process by an Advisory Board of 911 Professional Educators)

EXPLORING EMERGENCY COMMUNICATIONS – Wild Calling. Learn about the entire Emergency Communications network, the job, the complexity and the reality of the work ‘from the trenches’ approach.

EMERGENCY CALL TAKING – 911, What Are You Reporting. A fascinating insiders look at 911 calls and the dynamics of emergency call receiving basics and more. The tools of the trade for speaking to people with emergencies.

TECHNOLOGY NG911 – Saving Seconds, Saving Lives. An in-depth study of the 911 system, about the equipment students will be working with and current next generation 911 – Text to 9-1-1, CAD basics.

EMD COMMUNICATIONS – Chain of Survival. Concepts of EMD and the history, formulation of giving pre-arrival and assessing signs and symptoms over the phone. Medic One paramedic co-authored this material.

POLICE COMMUNICATIONS – Badge #911. An Intriguing study of police communications systems. Sections are grouped by Crimes Against Persons and Crimes Against Property. Learn about the many types of calls for police.

FIRE COMMUNICATIONS – High Performance Team. Student book is an absorbing survey of fire communications to include ICS and Hazmat, co-authored by a Fire Lt. What to say to a person trapped.

EMERGENCY RADIO – The Crucial Link. Common and safe methods for ensuring that the emergency radio protects and serves the responders and the citizens. Differences between police, fire and EMS radio as well as safety for the units.

LIABILITY AND ACCOUNTABILITY – 911 Here Comes the Judge. A quick study on concepts of the law that make sense and quiet the fears by providing definite guidelines and information on liability, the courts systems and about the law.

CRISIS INTERVENTION – Making a Difference. Student book is an intense study of crisis intervention, rape, domestic violence, suicidal persons and how to be an intervention expert – extracts from Crisis Clinic training modules.

STRESS MANAGEMENT – The Wellness Book 911. Practical in depth understanding of the nature and causes of stress in the workplace. Includes staying well on shift-work, PTSD, shiftwork survival. Ideas that work in this high pressure world.