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Vocational courses at colleges or high schools are 'desperately' needed now.


This is for Sue Pivetta. I was one of your students in 1990. After taking your Dispatch course, I was hired by Seattle Police. I have continued to work as a law enforcement dispatcher since then and currently work at Marana Police in Marana, Az (Tucson). I was given a flyer with your name of it from my supervisor Sheila Blevins and thought I would just let you know that becoming a dispatcher was the best decision I ever made and to says thanks. Carla M Kellogg

We are a company of current and former professional 911 educators who have worked in or are currently teaching at 9-1-1 or vocational entry level courses. Recognizing the real need to have a practical way to train people to enter this profession, our team has created a turnkey course and lab, full support and customization for the unique needs of vocational training.  We get it, we are passionate about training and 9-1-1. 

  • 9-1-1 Reality - a multi tasking phone and radio simulator wireless computer station designed for high school and college programs.  
  • 9-1-1 Desktop Academy - a full college curriculum written from a DACUM at a college a full 10 unit 911 course and textbook.
    • The 911 Academy is loaded onto the simulator with digital training tools, ebooks, workbooks, PPT, scenario books, lab trainin.. 
  • Full immediate support and training for your instructors online, ongoing and updates at no cost. Video tutorials on every subject.
  • National Certifications - Instructors and Students.  NECC (included no cost).  APCO or IAED Certification available at additional cost. 
  • ProQA option no cost add on to agencies and colleges and high school programs working with agencies that use Priority Dispatch Protocols for 911.  Loaded onto all high school and college training programs at no cost. 


TurnKey Program Information

QnA Vocational Education for 9-1-1 ...Why?

Problem:  Often people enter the profession with no idea of what they will be doing or entry level skills, knowledge or attitude! 

Solution:  A college or high school career tech course can prepare students to be great candidates and on their own dime.  The graduate trained, evaluated and often certified.  Vocationally trained people are more likely to survive and thrive because they understand the work of 9-1-1 and through simulation and training acquire a skill set and reduce Comm Center training time.  Vocational educators are required to have at least 4 years experience in the field.  This is also a GREAT career path for our Comm Center professionals - the pay is great and the work is so rewarding.  Hiring qualified graduates save Comm Center budgets and stress.  

Q. Are there jobs out there for graduating students?

A. YES.  Comm Centers are facing a hiring crisis. Either too few applicants - or too few qualified applicants for the job openings. Often those hired wash out or quit and here you go again hiring more only to loose them.  Does this make sense when graduated students show up evaluated by a 911 professional educator. Ever heard, "They don't hire the right people!"  So, hire the right people!  The is no magic hiring exam out there, it's all a prediction so isn't it better to know more!

Q.  Does college training help our professionals and Comm Centers and how?

 A. Absolutely!  Vocational colleges hire professional Telecommunicators to teach or administer the courses.  You need four years experience to become a college vocational instructor in your field.  Comm Center people may also want to sit on an advisory board at a college or high school. The hard work and experience of an agency trainer or supervisor is highly valued and well paid in the college setting.  Adjunct instructors enjoy helping others who want to enter the profession understand the rewards and challenges of the work.

Q. Do all graduating students find success in the field?

 A. No like any college program or high school career tech program graduates must pass entry level exams, polygraph, typing requirements and background checks.  No education or certification ever guarantees this for any person.  If a student is fit and willing they get hired.  The success rate of new hires without education or experience is dismal. College and high school programs give the learner a leg up and confidence, not to mention skills and knowledge and the right attitude for success.  We prepare them for stress, they understand the pitfalls and the rewards alike.  Like any college program people can find out if they 'fit' in a course. No, not all graduates get hired at 911.  Alarm companies, taxi, hospitals, ambulance dispatch, forestry and call centers love people who are trained for 911 but don't fit or don't want the responsibility of life and death.  It is vital that local agencies support the program and become involved.

Q. How does a high school or college program save a 9-1-1 funds?

 A. Retention is higher.  Comm Centers spend thousands of dollars training a new hire who may fail. With trained, evaluated and certified graduates - the new hires come in with the basics down - cutting the training time and increasing the success. 

Q. Why would a 'college' or 'high school' want to start up a new program?

A. That is their business to train people for great careers .  Colleges and High School career tech programs train people for careers, 9-1-1 needs trained people - what better reason than this?  Perkins Grants are available to assist with costs to purchase simulators and curriculum. 

Q. They are so needed and great - Why are there so few college and high school 911 programs?  

A. It's a hidden career.  In fact there is NO career cluster for this profession, (I'm working on that)  ...it's somehow tagged onto criminal just which we all know isn't right.  Someone from the industry must advocate for the program - you.  How? Contact the college or high school with the flyers below.  It takes time to set up the program, and colleges love new programs but 9-1-1 is impatient, we want instant success. Colleges just haven't heard about this profession, those that do love it and want to have this program in their college.  All that is needed is a champion advocate from the industry to get it started.


Why do some 9-1-1 college programs close?  Quite simply not because they aren't needed - programs have failed from lack of marketing. It's a new concept - who knew you could train to get into 9-1-1? So many people are have only heard how hard and stressful the work is and never even dreamed they could prepare for this amazing work.  

Why should Comm Centers contact colleges and high schools?   Because you are a leader.  Because it's needed.  Because it will increase your chance of becoming involved in the program and benefit professionally from making this move.  Because college works to improve retention, shorten training and attract people who otherwise wouldn't apply (without some training before applying). 

How do I do this?  Anyone can start up a new college or pre-employment career training program at a high school. All you need is a desire and 'reaching out' to your local colleges, high schools, universities (all have career training).  All love new programs and know what to do from there.

I have a lot of questions about this?  Both Sue and Donna at Professional Pride are current college 911 educators - call and talk to either anytime about starting up your program.1.800.830.8228.  Download the flyers to preview the variety of programs running now.  It's exciting and may expand or even change your career - they need instructors.  And we have the simulators and course curriculum so really it's a turnkey solution for our industry and the greatest customer care you could hope for.  


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