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911 Calls Scripted

Teach them to 'think' like you with these scripted calls followed by 5 questions for the trainee and 5 best practices for this call type. Our best and most popular training tool that is totally affordable.

Rape Victim Makes Fake Call (Must Get)

$129.00

Abduction In Progress.  Amazing!  Call Taker and a victim pretending a call to a sister when actually she was in a vehicle with her rapist.  QnA, Best Practices and Follow Up on this Interactive DVD Training.  Enter to hear 1 min of this amazing call or purchase and own a scripted version to train how to be EXCELLENT.

EMD Difficulty Breathing - Help Not Sent

$129.00

 The caller was struggling to breathe, and refused a response, the call taker did not send.  Think of the many ways you can use this call to train EMD regarding difficulty breathing.  The best way to use it is to ask those in the class what they would have done.  The result???  You will see.  

Car Sinking - Disabled Woman (Needed)

$129.00

What do you say to a woman who is going to drown in her vehicle? Especially if she isn't sure where she is. This product offers the call scripted and five best practices and five questions for the trainee.  And best practices!  Great opener for your car sinking training!!!!

I Killed My Roommate (Bizarre Call - Good Job)

$129.00

Homicide Call This call is one of those that you would wish someone else would take.  He described what he did and it was terrible.

The outcome part of our Good Call series tells you what happened after - offering some closure that is great with this one.  You can then see if what the caller was describing is what ended up in court or the news.  Very interesting for your learners to assess. 

MCI Apt Fire Trapped (3) (Get This)

$129.00

Fire Multiple calls handled quickly.  In the event you have a person trapped in their house or apartment ...what is it that all of our 9-1-1 call takers should be asking and advising?  Are we doing that?  This is an excellent training tool for what to say, how to say it and what maybe missing in our communications in these dangerous situations.  You will quickly see the different training makes.  The last call is handled by firefighters - you will see the difference. 

Call Taker As Gatekeeper DVD

$129.00

Homicide - Not Sending. This call taker felt that it was important NOT to send the units to a residence where the grown son was violent.  Very important call to study for the gatekeeper syndrome. If you cannot see YouTube email us and I'll send you a link to see the video. 

U Pick '6'- Good Call - FREE Shipping

$645.00

SAVE !! This package gives you one free DVD and free shipping. The absolute best training product we have.  Go here to pick your '6'  to match YOUR training needs.    Take a look at "Mom Armed with Shotgun" or any of our Good Call Bad Call DVD's.  These are the best training products because they allow both new and experienced people to take a serious look at the actual work of 9-1-1 and determine if the 'promise' was kept to send the correct units to the correct location as quickly as possible while protecting the caller and public.  Did they do that?  Was it a good call or a bad call? These products may be used in a group setting or on shift during the 3AM lull. It is a scripted real 9-1-1 call followed by 5 questions about the call and the information gathered and then the BEST PRACTICES. You may add your own questions for your staff. This is great for new hires!

11 Year Old CPR Mom (EMD Pre-Arrival MUST)

$129.00

EMD Pre-Arrival    Is talking to a child different than giving pre-arrival to a child on an adult when life and death is involved?  This call is a good beginners More Info

Brother Found Buried (Bad Headset?)

$129.00

Homicide - Call Taker was featured in a new article - after the fact - outcome included in this training DVD.  Very strange circumstances, hysterical caller.  Great for training when you may not believe what the caller is trying to tell you.   Not sure, think she has a bad headset, can't hear but the caller is clear?

Mother & Child @ Burglary (Questionable Thinki...

$129.00

Burglary Victim Endangered or not?  Great questions on this call, an important one to discuss in class or give this to a trainee solo. Sometimes a 'bad' call can help people think critically when we wonder "What could have prevented this in our agency?"   We will let you decide...good call or bad call??

Unconscious Wife Difficult Caller!!

$129.00

Customer Service EMD.  As a Call Taker you have probably been called &*%&$ and maybe a #%$$#%$^ and probably your students can't imagine someone acting like that ...well here you go.    Great Customer Service Training Tool also. 

Customer Service Abusive DVD

$129.00

Business Dispute with Injury. This call maybe difficult to hear by your trainees who get angry, experienced people just laugh.  Why is that? 

Elderly Choking Call (Awesome)

$129.00

Self Heimlich - EMD Pre-Arrival This is an amazing call by one of our favorite Call Takers.  A great model for your rookie EMDs. Incredible good work here!  We always need to try to model great work instead of showing bad work and saying don't to that. 

Man Down Ignored (People Disciplined)

$129.00

EMD Delayed Response -  A caller reported an unconscious man but no dispatch. He calls back later, still with the man down.  Heads did roll (includes news outcome articles).   The outcome was people were disciplined, chief had to apologize.  

In using a call like this with learners, it's important to use 'critical thinking' questions and facilitate a discussion on many aspects of a call like this.

Husband With a Gun (Suicide - Trouble)

$129.00

NEW  STANDBY FOR VIDEO CLIP.  Well this call is not to be missed.  The call taker is .... well we will let you decide.  Or better yet, let your trainees or In Service decide the following:  How do we know this is an inexperienced person?  What tools of the trade were missing here?  Why might this call taker have performed the way he did?  What other skills might he need to do this call better? 

Rape Victim Makes Fake Call (Incredible)

$129.00

Abduction In Progress.  Amazing!  Call Taker and a victim pretending a call to a sister when actually she was in a vehicle with her rapist.  QnA, Best Practices and Follow Up on this Interactive DVD Training. 

Hi Rise Active Shooter (In Progress)

$129.00

PD / EMS Workplace Shooting numerous calls on active shooter on the 8th floor.  Part Police, part EMD study. Interactive DVD Critical Thinking training tool. 

9-1-1 High profile calls to model, study, analyze.

The calls are scripted, next QnA led by the instructor (or completed individually).  Finally Best Practices suggested for this call are listed for further discussion.  Some calls have Outcomes.  

Mom Armed With Shotgun (Must Have)

$129.00

PD Home Intruder.   A Critical Thinking Tool.  This interactive DVD will model the work of 9-1-1 and promote 'critical thinking' on a call where the caller has a gun.   Awesome for training, the caller was large and in charge and the 'intruder' was shot. 

The calls are scripted, next QnA led by the instructor (or completed individually).  Finally Best Practices suggested for this call are listed for further discussion.  Some calls have Outcomes.  

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