Unconscious Wife Difficult Caller!!
Customer Service EMD. As a Call Taker you have probably been called &*%&$ and maybe a #%$$#%$^ and probably your students can't imagine someone acting like that ...well here you go. Great Customer Service Training Tool also.
Husband reporting his wife is unconscious. His language is abusive..and how should the EMD react? When your learners hear this call - they will then have an opportunity to break down what happened. The Call Taker begins to resist and compete - doesn't work!