Man Down Ignored (People Disciplined)
EMD Delayed Response - A caller reported an unconscious man but no dispatch. He calls back later, still with the man down. Heads did roll (includes news outcome articles). The outcome was people were disciplined, chief had to apologize.
In using a call like this with learners, it's important to use 'critical thinking' questions and facilitate a discussion on many aspects of a call like this.
With the Good Call Bad Call format trainers now have an effective, efficient, professional method for using 911 calls to train. The old way of listen to this - doesn't work for the visual learner or the hands on learner, this interactive DVD involves everyone in the process of considering why this call might have been skipped and how the dispatcher handled the mistake.
Also, the need to speak about the ramifications of such an error.