Elderly Choking Call (Awesome)
Self Heimlich - EMD Pre-Arrival This is an amazing call by one of our favorite Call Takers. A great model for your rookie EMDs. Incredible good work here! We always need to try to model great work instead of showing bad work and saying don't to that.
What tools were used in this call? Was EMD procedure followed? Great critical thinking questions offered. Did she save him? Get this call for your training library of 911 calls that are scripted, QnA and Best Practices. Sue uses this call in her Call Taking Mastery workshop to demonstrate a level of attitude needed for mastery.