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Customer Service Abusive DVD


Business Dispute with Injury. This call maybe difficult to hear by your trainees who get angry, experienced people just laugh.  Why is that? 

Get this call and you can help your learners or those in your agency that do not understand the concepts of customer service, understanding need or serving the public - the QnA and the Best Practice - for handling an abusive caller who has a geniune need. Very curious how this was handled and how it relates to customer service.  With the follow up part of this Interactive DVD we explain more about conflict resolution.

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