Call Taker As Gatekeeper DVD
Homicide - Not Sending. This call taker felt that it was important NOT to send the units to a residence where the grown son was violent. Very important call to study for the gatekeeper syndrome. If you cannot see YouTube email us and I'll send you a link to see the video.
Although it is important to know when a call is a civil dispute and can only be settled in court, there is a clear distinction here when a caller believes there is danger. Believe your caller! This call is offered with five questions the student must answer and five best practices when the caller is not on location.