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Call Taker As Gatekeeper DVD


Homicide - Not Sending. This call taker felt that it was important NOT to send the units to a residence where the grown son was violent.  Very important call to study for the gatekeeper syndrome. If you cannot see YouTube email us and I'll send you a link to see the video. 

Although it is important to know when a call is a civil dispute and can only be settled in court, there is a clear distinction here when a caller believes there is danger.  Believe your caller!  This call is offered with five questions the student must answer and five best practices when the caller is not on location. 

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