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Brother Found Buried (Bad Headset?)


Homicide - Call Taker was featured in a new article - after the fact - outcome included in this training DVD.  Very strange circumstances, hysterical caller.  Great for training when you may not believe what the caller is trying to tell you.   Not sure, think she has a bad headset, can't hear but the caller is clear?

Sometimes a Call Taker considered to be a good worker may struggle with a caller, this doesn't define their entire body of work.  Looking at the work is important to positive change.  This is not criticism, this is analysis - needed for critical thinking.  The goal - SEND and the goal was accomplished and it's the however that your trainer may want to add.  We created a space for you to take it from your perspective.  Go for it.






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