Exceptional Trainer Book & WkBk

$25.95

“This book should be considered an essential guide for all Comm Centers. With an easy going, unassuming, and fun to read style, embellished by thought provoking quotations both sublime and likeably ridiculous, Sue lays out a cornucopia of food for thought.” 911 Magazine, Product in Review R. Larson, Editor

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TABLE OF CONTENTS

Looking at the Old with New Eyes

Does Your Training Program Measure Up?

Shaping an Ideal Program

Yikes! I’m a Trainer. Now What?

Bringing Adult Learning Theory Home

Ten Creative Console Training Ideas

Creative Classroom Techniques and Tips

The Fine Art of Noticing

When Things Go Real Real Wrong!

The Visionary Trainer

Do You Love Evaluations? You Should!

Console Reading List

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