7 Scripted Call Taking Videos


“No matter what protocols you use the foundation of EMD can be seen in these calls – or not – as it says. Good call or bad call – your call.”  Sue Pivetta


Challenge your trainees to think.  Were these calls fitting OUR protocols, if not why not and did it matter?

These are the best training products because they allow both new and experienced people to take a serious look at the actual work of 9-1-1 and determine if the ‘promise of 911’ was kept to send the correct units to the correct location as quickly as possible while protecting the caller and public. Some very difficult callers here, invaluable training.

Expand your training tools or boost your In Service training to be even more interesting than ever before!!! Truly the best training tool ever created for critical thinking training.