Desktop 9-1-1 Academy Curriculum + Certification


A full 10 Unit 9-1-1 Academy loaded onto a computer with a 27″ screen and delivered for your agency ‘training work station’.





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If your agency would like to take a look at a full entry level academy to either enhance the current training program OR start a local high school or college vocational course in your area – please take a look at this ten unit 9-1-1 academy.

9-1-1 Academy was created in a college setting through a DACUM (Develop a Curriculum) process working with the college dean and an Advisory Board of 911 professionals. The process determined (10) Units of study.  Each unit of study provides training tools such as DVD, Power Point, eBooks, scripted actual 911 calls, YouTube 911 Calls in the News unit quizzes for each ten units and a final online certification exam.

EXPLORING EMERGENCY COMMUNICATIONS — The history and current state of 911. The Emergency Communications network, the job, the reality of the work ‘from the trenches’ approach. Are U Fit survey.

STRESS MANAGEMENT —Defines the sources of stress in this environment and offers a full understanding of PTSD, compassion fatigue and management of day to day stressors.  Stress terminology.  Included training tools include eBook on Compassion Fatigue, Chill Out Stress Digital workshop. Breaking Out Of Negativity Power Point and an introduction to PTSD in public Safety.

EMERGENCY CALL TAKING — Police, fire and EMS call taking basics such as overrating or underrating a call, safety, weapons calls. Call Taking Mastery Power Point & eBook, scripted 911 call, Customer Service 911 call reviews, (2) lab games; Taking Descriptions, Phonetic Alphabet how to. Catll takers Text to 911 eBook. Unit Flash Quiz.

EMD COMMUNICATIONS — The history and growth of EMD description of pre arrival and protocols.   Self Heimlich scripted call, EMS Jeopardy game, Short Report skills exercise, EMD flip chart, 911 medical call scenarios. Unit Flash Quiz.

POLICE COMMUNICATIONS —Police Jeopardy, Domestic Violence eBook, DV call review workshop, rape abduction scripted call, active shooter videos for 911 call and radio dispatch. Unit Flash Quiz.

TECHNOLOGY 911 — CAD or computer aided dispatch information, NG911 or next generation 911, E911 Glossary. Unit Flash Quiz

FIRE COMMUNICATIONS — Understanding the current ways, methods and terms used in the fire communications. Hazmat 911 calls workshop, fire vocabulary, Fire Jeopardy, scripted calls persons trapped in a fire. Fire Flash Quiz.

CRISIS INTERVENTION — A full understanding of what is crisis, why suicide and what to say, handling abuse and addiction calls. Suicidal Molester Way To Go 911 DVD, Crisis Calls power point, Suicide and Crisis eBook.

LIABILITY AND ACCOUNTABILITY — 911 Here Comes the Judge. A quick study on concepts of the law that make sense and quiet the fears by providing definite guidelines. Scripted calls of actual lawsuits.

EMERGENCY RADIO — Common and safe methods for ensuring that the emergency radio protects and serves the responders and the citizens. CO theater shooting comparison of fire and police radio from YouTube video. Radio eBook and power point, In Pursuit Game, Unit Flash Quiz.

The ten units provide folders loaded with a variety of training tools such as Power Points, flash quizzes, eBooks, actual 911 calls scripted and Jeopardy games. Includes the 9-1-1 Manual Textbook, hardcopy and eBook and Student Manual, unit quizzes and final exam online certification NECC. Download the flyer below for more information.

We know setting up a college progam isn’t easy because we have been there done that.  We know many Comm Centers are looking for a complete A-Z 911 curriculum after years of compiling and organizing material.  We solved these challenges for both Comm Centers and Colleges. The Desktop Academy has been packaged and loaded onto your 9-1-1 Reality Simulator for an additional low price. Comm Centers also have our Training Manual Template so you can finally complete your program.

Comm Centers – we include SOP Cut and Paste and Create a Training Manual Template.

Colleges and High Schools – we include NECC Certification online at no cost AND a full instructor manual for every one of the ten units.  Teachers can start at 1 and move to 10 with unit quizzes and final exam and lab scenarios.

This full curriculum with unit objectives and folders loaded with many skill building games, exercises, 911 calls, eBooks, workshops – all in one organized place for your program, academy, college or high school course.  See the flyer below for more specifics. Your teachers have a turnkey program.  Your Comm Center Trainers have a ready made put into practice training to simply include your own area specific training and technology training documents and there you go.

NECC online 121 question certification exam is included for no additional cost.  You can preview this exam free by ordering it online – one per agency.  Search using NECC for further details.  Those who have taken this exam at the Comm Centers say it is ‘absolutely’ what a person should know before going to floor training and absolutely what every college or high school graduate should know before coming to an agency to apply. What a great thing to have – assurances.