9-1-1 Zone, Skills Training Testing


BEST SELLER! Teaches Trainers how to define, refine and teach trainees SKILLS before being released to the floor.


PART ONE – Teach Skills

PART TWO – Evaluate Skills


ZONE 1 – Multi Task Split Ear –

This is one of our most popular skills testing. The student/new hire listens to the audio and places a color, numbers or letters in the correct columns. The audio starts slow and gives one item at a time, lets say a color, then they come to the person faster and start over lapping.

Not many people get 100% the first time.Some people cannot finish and just give up, others get from 90-98%. If they get a high score, they are my best students in the class in every other aspect which shows its a valid test.  It is easier if they know the abbreviations of the colors before the test.” Donna Frazier Clover Park Tech.


My student observed at a Comm Center as part of the class project. When he observed his person he was sitting with handle radio traffic, make a phone call to another agency and listen to another call on the phone, he saw how multi tasking was needed. Handling the radio and one call with the headset, and holding a handset from the phone with another. This made a huge impact of him and why we practice this skill USING THE ZONE. Donna Frazier Clover Park Tech

ZONE 3 – Visualization.

In this task, there are four 9-1-1 hang-ups they listen to. They record on paper or in CAD what they heard. They then tell me what are the facts of the call and I write them on the board. Many times there are perceptions or inference contained in the fact-finding mission. They will then tell me what impression they had about the call. What was it? Can you give it a call type?

In the discussion of the calls and their comments they document, many times there are assumptions that are made. We discuss the facts vs. assumptions and then the light comes on and the looks on their faces, they understand. Donna Frazier Clover Park Tech

Invest in your skills with the 911 Zone – a beautiful professional product and comes in a binder with individual DVDS.