It was a great adventure.  When our efforts to get NENA or APCO to create an entry level exam for Telecommunicators failed miserably we hit the road to NY NY.   This was the week of the big NY ‘brown out’ and my manager and spent two days in a dark hotel waiting to catch a plane out of the chaos.  However two days prior we met with Professional Testing Corporation – the creator of NENA’s ENP.  PTC was hired to create our own entry level exam.  We needed to gather together 10 911 professional educators in the US and Canada to be in a coalition to work with PTC to validate the final exam and all the questions.

Where did the NECC come from?  A coalition of 911 educators did come together to create a certification for entry level Telecommunicators and students from high schools and colleges.  NECC Board – Leaders in our industry. We all agreed on the questions and the answers – with just a few questions that might be altered according to protocol.  123 online multiple choice questions.  HOWEVER we all felt no one was giving a SKILLS certification and isn’t skills the main reason people fail to pass probation?  It was a great year long collaboration and much fun and excitement.

The National Emergency Communications Certification was then officially online for 9-1-1 career education by a coalition of US and Canada professional 9-1-1 educators and PTC Professional Testing Corporation of NY, NY. See below all the facts and the T/F of 911 certifications for you and your students. See the attached documents. Order here trainees exams $15 per online exam (web cost), retakes no cost –  She will send you a link for a preview exam so you can see for yourself – no trainee should be on the console without knowing these 123 multiple choice questions



The only certification:

1. Created FOR 911 by 911 professionals.

2. Very convenient. Online sign in – instant grade.

3. Affordable – $15 online fee for as many retakes as it takes.

4. Immediate scores sent to trainers and stored online.

5. Certificate of Achievement download when passing.

6. The only certification that recognizes a skills exam.

9-1-1 Certification True or False:

T/F There is a way to validate the exam

True.  Validation means to ensure it is a test that demonstrates a level of skill you want your trainee to have.  So you give this exam to experienced personnel and get a benchmark of gradation.  If there are questions you do not agree with we have a justification page and you can change any question that does not represent your procedures.

T/F There is only one 9-1-1 Certification that is ‘recognized’.

False of course. Defined recognized! APCO and IAED are the certifications most widely used and which agency uses which is quite random. These certifications can compliments NECC as it is another no cost measure of knowledge and skill.

T/F Certification is good for colleges and high schools.

True of course. Most colleges and high school career tech courses I have worked with need the curriculum because certification offers structure, material and exams. Some require the instructor to become certified to teach the curriculum. Training is good.

T/F The questions are entry level police, fire and EMS

True. Again all questions were vetted by PTC and the coalition.  If we didn’t agree or the questions were written incorrectly they were corrected and validated by PTC.

T/F NECC is not recognized in the 9-1-1 industry.

False and True. Define recognized. Not recognized because it’s new could be true as in, “I haven’t heard of NECC.” No one can challenge the ‘credentials’ of NECC. Created by a coalition of 10 professional educators in 9-1-1 and PTC of NY, NY (same as NENA) because there was no exam that didn’t represent a particular curriculum.

T/F 9-1-1 Certifications basically are all the same.

False. Certification can be general or specific to a particular training such as IAED.  Some are broader such as APCO or Power Phone but do follow their teaching and curriculum.  NECC is very generally generic to the profession.

“I found the test to be a very good overall assessment of what an emergency telecommunicator generally needs to understand in order to be successful. Public Safety Joint Communications. I absolutely think this is a great tool for testing someone being released from training”.

– Virginia Smelser, RPL Communications Manager/911 Director