January 2007 eVision Emergency Communications
The Death of Trust!
Dear Sue,
Death Rattles: I don't trust anyone here. They act like they don't care about us. They micromanage. I can't stand the politics. There are cliques - if you are in that's great, but if you are out, it's hell. Favoritism is the name of this game. I've been burned, now it's just a job. They say they are going to do this or that, change this or that - never happens. We have been studied to death, but nothing changes. I was told my personal life didn't matter. Always negative, nothing positive. You speak your mind and you get punished. I'm here for the paycheck. I love the work, I hate the job. I feel trapped, I could leave, but why should I have to. What is it that 'they' do anyway? 'They' are like little kids, fighting and complaining continually. One person does something, we all get a memo. The unwritten rules are many. They create divides between us. I don't trust anyone here.

Death Throws: Sabotage, grievances, militancy, micromanagement, absent management, hierarchy, punishing, withdrawal, cold or bitter behavior, defensive posture, labeling, enemies, guarded communications, suspicion, mistakes as weapons, history as guide, time wasted on defending, unhappy employees, unhappy management, CYA, hidden agendas, 'just a job', thinking the worst of any intent from the 'other', feelings of victimization, people drained and joyless, evidence gathering of others weakness and mistakes, reactive management, reactive emotions, slow movement towards change, poor communications, regular misunderstandings, tension, fear, uncertainty, high turnover, low job satisfaction, feelings of being targeted, doubt, worry, sick leave abuse, illness, exhaustion, blame, self doubt, shame.

Death Blow #1:
  Presumed Ill Intent
We know our own intent is good - or at least justifiable, but often others misjudge us. We have the best intent putting out the schedule, someone doesn't agree with our decision. We set aside their needs for the good of the whole. The person who needs to be at least heard now becomes a 'victim' and you a non-feeling persecutor. Your good intent is ungraciously demonized and you hold hurt. Trust is built on a foundation of satisfied experiences. Disappointment, disillusionment, misunderstandings are doses of toxic injections into trusting relationships.
Death Blow #2:
  Ask But Not Receive
It's a noble and lofty intention to include everyone in a decision. Isn't that what you are supposed to do? Indeed, IF you intended also to use suggestions. One of the most deadly whacks to trust is to expect something, only to have it go 'poof' and even worse, not to know why. For example; a focus group intended to research what chair to purchase. No chair happens, a not recommended chair appears and no explanations. The more things that go 'poof' the weaker trust levels become.
Death Blow #3:
  Don't Need To Know
Most people know there are certain decisions they do not have the authority to make, however, that does not prevent them from wanting to be knowledgeable about - and understand - changes being considered. Most destructive is to ask for feedback when the decision has already been made. Additionally, change without warning that directly affects others work life. Trust does not grow in the dark.
 

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