WHAT IS A 'FACILITATED CONVERSATION'?

"As far as I am concerned, this was the best process our comm center supervisory staff has ever gone through.  It was very healing, and we walked away with some very good tools.  Your insight regarding dispatchers, dispatch centers and women in the workplace is something all Comm Centers should take advantage of.  If we had gone through a traditional law enforcement style “team building workshop”, I do not believe our process would have been as successful. Thank you for all you did for us, and for all you will do for others in the dispatch profession."  

Lisa Barr, Comm Center Manager West-Comm, wrote this about a two day FACILITATED CONVERSATION held May 07.  

After the facilitation the group received a Summary and Notes from the Facilitator.  

Sue, "That was beautiful.  Thank you so much.  We are all so much better thanks to what you brought to our center. If ever we can be of any help or assistance, please do not hesitate to call."

 

Sue Pivetta and Carol Bowser are certified mediators with Washington state.  Both mediators are trained in facilitation and are professional speaker/trainers.  Sue and Carol offer their services to your organization for facilitation or training. 

Carol Bowser is a licensed attorney in Washington State. She earned her law degree at Seattle University School of Law. She has provided legal representation and consultation to individuals and organizations.  She began her mediation career in 1994. In 1997 Carol began training in the areas of conflict resolution, communication skills, negotiating, and leadership. She provided training to members of the Washington State Trial Lawyers Association, Puget Sound Inns of Court, Puyallup School District, Washington State Interagency Mediation Project, Washington Association of School Principals, private employers, Rotary Clubs, APCO and various community organizations.  Carol joined Sue Pivetta in 2007 to offer her skills in facilitated conversations, mediation and training. 

Sue Pivetta is a certified mediation and has mediated disputes and small claims court since 2000.  She teaches conflict management and co-presents with Carol at the University of Washington Law School ADR Conference.  Sue has worked with agencies to provide facilitated conversations as she believe that agencies often need help with creating peaceful solutions to long standing problems.  

Q.  WHEN DO WE NEED FACILITATED CONVERSATIONS?

A.  When your agency is experiencing conflict that does not and has not found resolution.  Even great teams need help to get unstuck.  

Facilitated Conversations bring a new level of understanding, peacemaking, being heard and hearing to our agencies that are in conflict.  This process begins with a Comm Center Survey, developed by Sue Pivetta, as a guide to determine where people are as factions in their belief systems on best practices, methods and professionalism at the agency. Carol or Sue will work with your group to hear and be heard, understand and be understood, find the rewards and appreciation and begin to identify needed changes.  

FEES:  $1600 per day + airfare, lodging, transportation.  Generally two days scheduled depending upon the size of the group.

Other offerings:

Formal Mediations on workplace disputes, firing, human resource issues, sexual harassment - call to discuss and for a quote, 

Becoming A Peacemaker, Conflict Resolution 2 Day Workshop - Train you Managers, Supervisors and Trainers on mediation techniques and high level communication skills when the stakes are high.  Download Course Outline. $295 for a two day training with Carol or Sue.

Peer Mediation Team Set Up & Training - We can set up a full Peer Mediation Team for your agency that will carry on the good work of mediation at home.  Call or email for a description of Peer Mediation Teams.

For more information call or email to talk about your situation and needs

1.800.830.8228 Sue@911trainer.com