911Trainer.com

When you need to address the negativity.  Unlimited pdf for student workbooks and a flash training CD Dealing With Difficult People. See APCO Review and samples.  You can also order downloads instead of a hard copy CD. 

When you need those great games that use Power Point on a CD.  You want to hit home and add fun to your training and put people on the spot to know more.

When you need a book that is specifically written for people working in Emergency Communications that is inspiring, practical and fun as well.

Too Fun!  Four games and exercises that teach 9-1-1 call taking 'skills', these were created in a college setting.