9-1-1 Hiring '10' Steps to Predicting Success
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911 Magazine Review of 9-1-1 Hiring:
"This book needs to be in every agency - and it needs to be READ! Step 7 alone should be required reading at every business I have ever been a part of in 35 years - and especially the 9-1-1 agencies who continually decry the terrible hiring problems. Easy to read, easy to understand and from someone who obviously lived in the Comm Center. " 911 Magazine
Down to earth, practical guide to improving your Comm Center hiring. After reading this, you can be sure some changes will be made!
"...all of our training personnel got a chance to look over your materials and everyone found them very impressive."
Handford County, Maryland Division of Emergency Operations
TABLE OF CONTENTS
10 STEPS TOWARDS PREDICTING SUCCESS
Step 1 '8' Employment Laws You Need To Know
Step 2 Conducting a Position Analysis
Step 3 Preparing a Vacancy Announcement
Step 4 Preparing Application Screening
Step 5 Preparing Screening Criteria
Step 6 Job Tests
Step 7 Designing Effective Interviews
Step 8 Selection Criteria
Step 9 Keeping Your New Hire
Step 10 Improving Retention
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