Good Call Bad Call DVDs 2 pages

Good Call Bad Call DVDs 2 pagesGIVE TRAINEES WHAT THEY NEED THE MOST - EXPERIENCE. When trainees listen to calls they are just 'listening.' We all know listening is not learning. When scripted they understand more. But what is really learning is truthseeking, questioning, reasoning, analysis, compare and contrast, and instruction on best practices for this call type. We have designed a great teaching tool for you. Check it out! Add all these calls, specifically selected by 9-1-1 college instructors to involve learners in really understanding the decisions Call Takers make (or don't make) and why. Each DVD is a two hour course of study.
U Pick '5'  Good Call - Any '5' FREE ShippingU Pick '5' Good Call - Any '5' FREE Shipping

Order here any five of the Good Call Bad Call Series and get FREE shipping, here is how.  Click Purchase and put in your notes the 5 you wish to order and Note FREE Shipping on your order.  Click on the menu image to view the training program on this DVD - 2 hours for a full call review that will make a lasting impression on your call taker trainees.  Nothing like experience and these calls are certainly experiential learning, not just listening. 

$645.00
Good Call Bad Call - Hi Rise Active ShooterGood Call Bad Call - Hi Rise Active Shooter

PD / EMS Workplace Shooting numerous calls on active shooter on the 8th floor.  Part Police, part EMD study. Interactive DVD Critical Thinking training tool.  View YouTube  

$129.00
Good Call Bad Call - Mom Armed With ShotgunGood Call Bad Call - Mom Armed With Shotgun

PD Home Intruder.   A Critical Thinking Tool.  This interactive DVD will model the work of 9-1-1 and promote 'critical thinking' on a call where the caller has a gun.  View YouTube Seqment.

$129.00
Good Call Bad Call - (3) Calls Fire TrappedGood Call Bad Call - (3) Calls Fire Trapped

FIRE Comparison Study.  Three calls with the most amazing Call Takers for comparison.  For training  we ask what was different, what was the same?  QnA and Best Practices.  View YouTube Segment

$129.00
Good Call Bad Call - 11 Year Old CPR MomGood Call Bad Call - 11 Year Old CPR Mom

EMD Pre-Arrival   View YouTube Segment.  Is talking to a child different than giving pre-arrival to a child on an adult when life and death is involved?  This call is a good beginners tool.  The Call Taker was quick so it's a great modeling tool - no hesitation at all. 

$129.00
Good Call Bad Call - Brother Found BuriedGood Call Bad Call - Brother Found Buried

Homicide - Call Taker was featured in a new article - after the fact - outcome included in this training DVD.  Very strange circumstances, hysterical caller.  Great for training when you may not believe what the caller is trying to tell you. View YouTube Here.

$129.00
Good Call Bad Call - Call Taker As GatekeeperGood Call Bad Call - Call Taker As Gatekeeper

Homicide - Not Sending. This call taker felt that it was important NOT to send the units to a residence where the grown son was violent.  Very important call to study for the gatekeeper syndrome.  View YouTube here.

$129.00
Good Call Bad Call - Customer Service AbusiveGood Call Bad Call - Customer Service Abusive

Business Dispute with Injury. This call maybe difficult to hear by your trainees who get angry, experienced people just laugh.  Why is that? View YouTube Segment

$129.00
Good Call Bad Call - Elderly ChokingGood Call Bad Call - Elderly Choking

Self Heimlich - EMD Pre-Arrival This is an amazing call by one of our favorite Call Takers.  A great model for your rookie EMDs.  View YouTube Segment

$129.00
Good Call Bad Call - I Killed My RoommateGood Call Bad Call - I Killed My Roommate

Homicide Call This call is one of those that you would wish someone else would take.  He described what he did and it was terrible. Check out a 1 minute movie here.

$129.00
Good Call Bad Call - Man Down IgnoredGood Call Bad Call - Man Down Ignored

EMD Delayed Response -  An caller reported an unconscious man but no dispatch. He calls back later, still with the man down.  Heads did roll (includes news outcome articles).  View YouTube Segment.

$129.00
Good Call Bad Call - MCI Apt Fire TrappedGood Call Bad Call - MCI Apt Fire Trapped

Fire Multiple calls handled quickly.   Babies thrown from windows. What is the proper procedure for handling call after call after call in the same location, some with people trapped, some jumping?  Great study here.  View YouTube Segment

$129.00