911Trainer.com

Homicide - Not Sending. This call taker felt that it was important NOT to send the units to a residence where the grown son was violent.  Very important call to study for the gatekeeper syndrome.  View YouTube here.

OK, this was written after a particularly wonderful mediation experience in a Comm Center.  I love mediating because you can just see the change in each person as they understand their own needs and those of others.  We do at times devalue others even though we are kind people.  We do also devalue our own self and that is pretty common too.  Hope you enjoy this. 

Using High Profile Calls Training Exercises 

Actual comments "The activities helped me learn."  "The 'hat' exercise was great".  "Very interesting." "I enjoyed the class and content."  "A good use of time." "I realized I have to accept personal responsibility for my own thinking."   Download flyer below

9-1-1 Reality Wireless Training Station is not just a simulator....but YES, it is also a simulator for multi-tasking experience call taking and radio dispatching as well as tons of our training products LOADED because there are many ways to learn.  View latest postcard.  

(15) 9-1-1 Police calls associated with the Call Cards letters N-Z.  The training was divided into three segments for training examples to analyze the actual WORK of Emergency Call Taking. Slides Here

(15) EMD Pre Arrival Medical Calls.  If you need 9-1-1 EMD medical calls for your training that are organized to review, compare and contrast, analyze from a Power Point here you go. Slides Here

(17) EMD Pre Arrival. If you need 9-1-1 EMD Time Life Critical calls for your training that are organized to review, compare and contrast, discuss or analyze from a professional Power Point here you go.  Slides Here

(30) Fire Call Guides (14) Matching 9-1-1 mpg calls.  Most valuable for Fire Communications Training. Slides Here.

(2) Power Points workshops (3) actual 9-1-1 calls with Train the Trainer - (5) Customer Service 'getting along' workbooks (Sample pages).