Where Did It All Begin?
She wanted to end the hiring crisis!
Over twenty years ago, Sue Pivetta had a problem. Her 9-1-1 Comm Center was facing a hiring crisis: We were hiring five and losing seven. One evening over dinner with friends, someone asked why she didn’t go to the college or high school tech program to find trained people.
Good question. Bad answer! There were no vocational training programs in the entire U.S. or Canada for her chosen life work. So, Sue started the first vocational course in the nation at Renton Technical College. In that capacity she put together a team of 911 professionals to create hands on simulators, a curriculum, textbook and an online certification final exam.
Update to today. Now Sue has a company of professional 911 educators helping Comm Center use these tools for entry level training.
Does simulation work to build skills? Check out Kathy’s final skills certification exam in this video. She was hired at Seattle 911 and her performance here was the result of practice, evaluate, practice, evaluate and learn! Yes, you will improve skills for those who are fit and you will find out earlier (before the floor) who is not fit. Kathy was fit.